Man With a Van Harlington Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Harlington provides removal, transport and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual or business who requests and pays for the services.

Company means Man With a Van Harlington, the provider of the removal and transport services.

Services means any removal, collection, delivery, loading, unloading, packing, transport or related services provided by the Company.

Vehicle means any van or other vehicle used by the Company to provide the services.

Goods means the items, belongings or property that the Customer asks the Company to move, transport or handle.

2. Service Description and Scope

The Company provides man and van services, including small to medium removals, collection and delivery of household and commercial items, and associated loading and unloading within its operating area. The Company reserves the right to refuse to handle or transport any goods that are unsafe, prohibited, illegal, excessively heavy, inadequately packaged, or otherwise unsuitable for transport.

Services are provided on the understanding that the Customer has full authority to request the removal and transport of the goods, and that the goods do not infringe the rights of any third party.

3. Booking Process

3.1 Enquiries and quotations

The Customer may request a quotation by providing details of the goods to be moved, collection and delivery addresses, access conditions, dates, times, and any special requirements. Any quotation is based on the information supplied and is not a binding offer until a booking is confirmed by the Company.

3.2 Accuracy of information

The Customer is responsible for ensuring that all information provided to the Company is accurate and complete. This includes item quantities and sizes, access restrictions such as staircases or lifts, parking availability, and any other relevant matters. The Company reserves the right to revise or withdraw a quotation and to charge additional fees if the information provided was incomplete or inaccurate.

3.3 Booking confirmation

A booking is considered confirmed only when the Company has accepted the request for services and has issued a confirmation, which may include the date, time window, service description, and charges. The Company may require a deposit or prepayment as part of the booking confirmation process. The Company is not obliged to accept any booking request and may refuse or cancel a booking at its discretion, subject to any applicable refund obligations under these terms.

3.4 Changes to bookings

If the Customer wishes to amend a booking, they must notify the Company as soon as possible. Changes are subject to availability and may result in revised charges. The Company may treat significant changes, such as different dates, locations or substantially increased volume of goods, as a new booking.

4. Pricing and Payment Terms

4.1 Basis of charges

Charges may be based on hourly rates, fixed prices, distance, volume, or a combination of these. The basis of the charge will be explained at the time of quotation. Any additional services requested on the day, or any delays outside the Companys control, may incur extra charges.

4.2 Deposits

The Company may request a deposit to secure a booking. The deposit amount and due date will be communicated at the time of booking. Failure to pay the required deposit may result in cancellation of the booking.

4.3 Payment methods

The Company will advise which payment methods it accepts, which may include bank transfer, card payment or cash. The Customer must ensure that payment is made using an accepted method and in accordance with the agreed timescales.

4.4 Payment due date

Unless otherwise agreed in writing, payment is due either in full prior to the start of the service or immediately upon completion of the service on the day. For business customers with approved accounts, separate payment terms may be agreed. The Company reserves the right to withhold delivery of goods, or to cease work, if payment is not made when due.

4.5 Late or non-payment

If the Customer fails to pay on time, the Company may charge interest on unpaid amounts at the statutory rate permitted under UK law, and may take reasonable steps to recover the debt, including the use of debt collection agencies or legal proceedings. The Customer will be responsible for all reasonable costs of recovery.

5. Cancellations and Rearranged Bookings

5.1 Customer cancellations

The Customer may cancel a booking by giving notice to the Company. Any cancellation may be subject to charges, which will depend on the amount of notice given prior to the scheduled service time.

If the Customer cancels:

More than 7 days before the scheduled date, any deposit paid may be refunded, subject to any non-refundable costs incurred by the Company.

Between 7 days and 48 hours before the scheduled start time, the Company may retain all or part of the deposit to cover administrative and scheduling costs.

Less than 48 hours before the scheduled start time, the Company may charge up to 100 percent of the quoted price to cover lost work and allocated resources.

Specific cancellation charges will be communicated in writing where appropriate and may vary depending on the scale and nature of the job.

5.2 Rearranging bookings

Requests to reschedule are subject to availability and may incur administrative charges. Where possible, the Company will seek to accommodate reasonable changes. Late rescheduling may be treated as a cancellation followed by a new booking.

5.3 Company cancellations

The Company reserves the right to cancel or postpone a booking due to reasons beyond its control, such as vehicle breakdown, severe weather, accidents, illness, or other unforeseen events. In such cases, the Company will endeavour to notify the Customer as soon as reasonably possible and either rearrange the service or provide a refund of any prepayments received for the affected booking. The Company will not be liable for any indirect or consequential losses arising from such cancellations.

6. Customer Responsibilities

6.1 Packing and preparation

Unless specifically agreed, the Customer is responsible for adequately packing and protecting all goods for transport. Fragile items must be clearly identified, and any special handling requirements must be communicated in advance. The Company is not responsible for damage caused by inadequate or improper packing carried out by the Customer or third parties.

6.2 Access and parking

The Customer must ensure that suitable access and parking arrangements are available at both collection and delivery addresses. This includes obtaining any necessary permits, authorisations or permissions. Additional time spent resolving access or parking issues may be chargeable.

6.3 Attendance and supervision

The Customer, or a representative authorised by the Customer, should be present during loading and unloading to provide instructions, confirm items, and check premises. If no representative is present, the Company will act in what it reasonably considers to be the Customers best interests, but will not accept liability for any decisions taken in the Customers absence.

6.4 Prohibited and restricted items

The Customer must not request the Company to transport illegal items, hazardous materials, perishable goods, live animals, or any other items that the Company has indicated cannot be carried. If such goods are discovered, the Company may refuse to move them and may terminate the service without refund.

7. Company Responsibilities and Liability

7.1 Reasonable care and skill

The Company will perform the services with reasonable care and skill and in accordance with applicable UK consumer protection law where relevant. The Company will take reasonable steps to protect goods and property during the removal process.

7.2 Limits on liability for loss or damage

The Companys liability for loss of or damage to goods, or for damage to property, is limited to a reasonable amount having regard to the value of the goods and the charges paid for the services, unless otherwise agreed in writing. The Customer is responsible for arranging separate insurance if they require higher levels of cover.

The Company will not be liable for:

Loss or damage arising from inherent defects or weaknesses in the goods.

Loss or damage arising from inadequate packing not carried out by the Company.

Loss of items packed or unpacked by the Customer, where the Company has not had an opportunity to verify their condition.

Indirect or consequential losses, including loss of profit, loss of business, or emotional distress.

7.3 Time limits for claims

The Customer must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within 7 days of the service being completed. Failure to notify within this period may affect the Companys ability to investigate and may limit or extinguish any liability, unless the Customer can show that it was not reasonably possible to notify earlier.

7.4 Events beyond the Companys control

The Company will not be responsible for delays, failures or losses caused by events outside its reasonable control, including but not limited to traffic conditions, road closures, accidents, severe weather, strikes, public disturbances, or acts of public authorities. In such circumstances, the Company will take reasonable steps to minimise disruption but will not be liable for resulting losses.

8. Waste Regulations and Environmental Compliance

8.1 Waste collection and disposal

The Company is not a licensed waste carrier unless expressly stated. Where the Company agrees to remove unwanted items or rubbish, this will be done in accordance with applicable waste regulations. The Customer must clearly identify items that are to be disposed of and must not mix general household goods with hazardous or regulated waste.

8.2 Prohibited waste

The Company will not collect or transport hazardous waste or materials that require special licensing or handling, such as chemicals, asbestos, clinical waste, or certain electrical or electronic items unless specifically agreed in advance and arranged in compliance with relevant regulations.

8.3 Duty of care

The Customer acknowledges their legal duty of care in respect of waste and agrees to use the Company only for lawful disposal or transfer of items. The Customer must not request the Company to fly-tip or unlawfully dispose of any goods or waste. The Company reserves the right to refuse any service that may breach environmental or waste legislation.

9. Insurance

The Company maintains appropriate insurance cover for its operations as required by law. The scope and limits of any goods in transit or public liability insurance will be available on request. It is the Customers responsibility to consider whether their own contents or business insurance provides sufficient cover for the planned removal and, if necessary, arrange additional insurance.

10. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the service, they should raise the matter with the Company as soon as possible so that it can be investigated and resolved. The Company aims to handle complaints fairly and promptly.

Where a dispute cannot be resolved directly, the parties may consider using alternative dispute resolution procedures. Nothing in this clause affects the Customers right to bring a claim through the courts.

11. Privacy and Data Protection

The Company will collect and process personal data such as names, addresses and contact details for the purpose of providing services, managing bookings, taking payment, and handling enquiries. The Company will handle such data in accordance with applicable UK data protection law and will take reasonable steps to keep it secure. Personal data will not be sold to third parties. It may, however, be shared with service providers or authorities where necessary to fulfil the contract or comply with legal obligations.

12. Variation of Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking. The Company will make the current version of the Terms and Conditions available on request or via its usual communication channels.

13. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue to be valid and enforceable. The invalid or unenforceable provision will be replaced with a provision that comes closest to the commercial intention of the original, where permitted by law.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the services provided, or their subject matter.

By confirming a booking with Man With a Van Harlington or using our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.